WHO OWNS MP TRAVEL? MP Travel is privately owned and has been operating since 1989 and is one of Australia’s leading independent corporate travel management companies. Our focus is on you, not shareholders.
HOW IS MP TRAVEL DIFFERENT?
- Privately owned
- Has the most advanced and stable online booking tools
- Highest staff and client retention
- Qantas Platinum member
- British Airways Prestige member
- Top 25 Club Singapore Airlines member
- Top 5 Virgin Atlantic member
- Virtuoso member
- Proprietary software— tailored processes & reporting
- Direct, enhanced data feeds into General Ledger
- Paperless approval and booking mechanism
- 24/7 servicing by senior staff
- Global servicing
- conTgo—the mobile travel assistant
- The most technologically advanced agent in Australia
- Carbon Planet member—measure, reduce, offset
- Outstanding personalised service
- Unused ticket management
- Refund tracking
- Advanced online booking tools
HOW CAN I MAXIMISE OUR CORPORATE TRAVEL SPEND? The following represents the kind of value proposition you should be receiving from your travel manager, equating to tangible and real-dollar savings to your bottom line:
- Sound strategies to improve policy compliance
- Automated online usage of e-ticket credits
- Online approval processes
- Consolidated purchase solutions
- Tools to streamline your international booking
- Increasing usage of online travel management tools
- Automated scripting compliance routines for ultimate quality control
- Drill-down reporting tools for identification of further savings
HOW IS MP TRAVEL’S TECHNOLOGY DIFFERENT? MP Travel is regarded as one of the most technologically advance travel management companies in Australia. We can offer:
- PROPRIETARY SOFTWARE: Offering tailored solutions for reporting, systems and processes.
- AUTOMATIC UNUSED E-TICKET PROCESS: Another first in Australia. You can book and use your unused e-tickets online—and the reissue fee is reduced.
- ONLINE PRE-TRIP APPROVAL SYSTEMS: For ALL carriers, online or offline, domestic or international. It also includes multiple approvers, by cost division and customised – whatever you want!
- INSTANT INVOICING: Provided at time of ticketing, not weeks later.
- ADVANCED ROBOTICS: For automated quality control, ticketing, charge-backs, compliance and unused e-tickets.
- MULTIPLE BOOKING TOOLS: According to your requirements.
- ONLINE GROUPS REGISTRATION SYSTEM: To efficiently manage your groups & events.
- REAL-TIME REPORTING: Scheduled or on demand, meaningful reporting, capturing up to the minute data (not weekly or monthly)
WHAT IS A BOUTIQUE TRAVEL OPERATOR? Boutique travel companies operate in niche markets, either leisure or corporate; sometimes both. They are traditionally smaller companies (less than 100 employees) that specialise in providing high levels of personalised service and they attract a higher level of employee. High-end boutique providers with annual sales in excess of $40 million are more than capable of competing with the bigger travel management companies, depending on their technology capability and infrastructure. This is why most companies that go to tender now include at least one of the high-end boutiques in the process.
WITH INTERNET ACCESS, WHY DO I NEED A TRAVEL MANAGEMENT COMPANY?
- An experienced travel manager can save you thousands with the correct management of unused e-tickets.
- Without the right information, you won’t even be able to negotiate with your suppliers. A good travel manager has years of experience with this.
- A good travel manager can set up automated approval and booking processes, information reports (with drill-down) such as Missed Savings, Exception Reports, Advanced Booking Reports and automated scripting are just a few of the processes that can improve travel policy compliance and drive down your spend.
- You could increase your savings by incorporating a single card billing system and/or receive direct data feeds into your general ledger, in the format of your choice, saving time and money on the entire reconciliation process.
- A travel management company helps with changes when you’re in transit to or at the airport saving YOU time and frustration.
- You can have access to an Online Booking Tool such as MP Travel’s resLINE product. The most advanced one-way faring tool in Australia, resLINE books flights on all carriers as well as hotels and cars. Features include built-in compliance mechanisms, full suite of reports and you pay 50% less in fees.
- You can you be sure you are really getting the best deal on all carriers and hotels. A good travel manager has all the options at their fingertips; they understand the restrictions and have specially negotiated fares and hotel deals which can outweigh those on many websites.
WHAT IS RADIUS? MP Travel is a shareholder of RADIUS, one of the world’s top 5 global travel management companies. With 3300 locations in 80 countries and offices throughout the world, RADIUS offers all the benefits of global travel management and more.
RADIUS differs itself from the major players in the global travel market by:
- Ownership—each agency is individually owned but also has a shareholder commitment in RADIUS.
- Each agency is highly entrepreneurial and successful in each of their individual markets, so the servicing standards are far superior.
- Most agencies are in the top 5 players of their national markets.
- Being more flexible and quicker decision making compared to larger operators.
- Being more cohesive than the smaller, loose affiliations that exist, where there is no equity.
MP Travel/RADIUS will deliver:
- Consolidated, multi-national travel data
- Policy compliance throughout the world
- Local fares through local RADIUS operators representing huge savings
- Integrated multi-national account management
- Flexible pricing country by country
- Consistent service in every region
- Excellent RADIUS hotel rates worldwide via $19 billion buying power
WHAT IS conTgo? conTgo is designed to make life safer, easier and simpler for the corporate traveller, while providing corporations with an intelligent communication platform capable of delivering instant critical information to all or a select group of travellers. It provides a range of travel related services via SMS to the mobile phone, for example:
- Itinerary Information: Once the traveller commences the journey, on arrival into each city, an SMS will be delivered advising accommodation details and next flight information.
- Security & Communication: It tracks your travellers anywhere in the world. If an event occurs (bombings, volcano eruptions), you can instantly contact your travellers via SMS and know within minutes who is safe.
- Danger Warnings & Travel Delays: conTgo communicates with travellers in the field, warning them of danger areas, trouble spots and delays that could seriously affect their travel plans.
- Policy Compliance: If an itinerary is confirmed that is outside company policy, an SMS warning message is delivered instantly to a designated recipient.
HOW CAN MY COMPANY SAVE MONEY?
Your company can save over 20% on travel spend by:
- Establishing an effective policy and improving compliance by mandating it
- Booking further in advance
- Restricting the types of fares booked
- Using an online booking tool for domestic travel
- Consolidating through preferred suppliers
Even companies with less than $100,000 spend could benefit by establishing a good corporate travel policy. Once established, you need to:
- Ensure you have management buy-in
- Provide clear guidelines to all travellers
- Train the travel bookers well
- Measure performance through tailored reporting
- Use an expert travel management company
Booking domestic fares 2 weeks in advance can reduce fares by up to 60% and restricting the fare types can reduce the spend by 30% even allowing for the cost of changing. Consolidating your spend by using preferred suppliers proves to be cost effective and ultimately places organisations in a stronger negotiating position when renewing contracts.
WHAT IS AN OBT? OBT stands for Online Booking Tool. Features of the OBT are:
- All flights and fares displayed through one source
- One-way faring to combine multiple fare types and multiple carriers in one itinerary
- Instant display of mixed fares, for example, best fare on outbound and flexi fare on return
- Multiple passengers can be made in one booking
- INSTANT profile upload (no delay)
- Tailored to your corporate policy
- Displays hotel and car bookings with negotiated rates
- Provides hotel map locations to your office and sorts by rate range/policy etc.
- Captures specific data for reporting purposes (purchase order fields, exception codes etc.)
- Ability to manage past and present bookings and create templates for regular travel
- Tracks and uses unused e-tickets (not just a prompt)
- Ensures compliance and identifies non-compliant travellers
- Changes pre and post ticketing
- All bookings accessible by your MP Travel Consultant, allowing a seamless service
- Visual guilt mechanism to encourage policy compliance and drive use of lower fares
HOW IS MP TRAVEL DIFFERENT FROM ITS COMPETITORS?
From the larger operators:
- Outstanding service that’s NOT delivered through a call centre
- Service standards that include the advantages associated with Qantas Platinum, British Airways Prestige and Virtuoso
- Being flexible, taking fast decisions and no bureaucracy
- Advanced technology (more so than companies 5 times the size of MP)
- Superior global travel management—more flexible, proactive and improved service
- Less fees, more transparency
From the other “high-end” boutique operators:
- MP OWNS its software, has the ability to tailor technology solutions any way you want and employs five IT experts
- Virtuoso Agency
- Has the best reputation in the industry to work for and attracts the best staff
- THREE offices in Australia: Melbourne, Sydney, Brisbane
- Achieved Top 50 Tourism Companies Status in Australia
WHAT OTHER BENEFITS CAN MP TRAVEL OFFER?
MP Travel provides a number of additional services at no extra cost resulting in outstanding value for your travel spend. Benefits include:
- Full implementation
- Supplier negotiation and benchmarking
- Client update training and information sessions
- Unused e-ticket management
- Automated travel reminder notices
- Access to Virtuoso with exclusive inclusions and benefits
- Passport expiry management
- Qantas Platinum and British Airways Prestige benefits
- Global travel management
- Dedicated Online Help Desk (for online domestic bookings)
- Dashboard reporting
- Development of process improvement ideas to streamline processes
- Online groups registration
- VIP alerts to hotels for special attention and possible upgrades
- Completion of International Departure cards
- Bi-Monthly News Bulletins
- For leisure travellers, special discounts and limousine transfers
WHAT QUALITY CONTROL CAN MP TRAVEL OFFER? MP Travel establishes and maintains a QC program that is specifically designed to meet each client’s needs. It includes the following:
- Establishing the policy guidelines
- Building automated scripting that incorporates your policy and reporting requirements
- Linking scripting to email so out of policy bookings are automatically emailed to your nominated personnel
- Introducing automated policy approval mechanisms such as mailLINE, the automated email approval system
- Developing policy and other reporting routines for monitoring and maintaining policy compliance
- Using internal reporting to verify consultant productivity and accuracy of bookings and ticketing
MP’s quality control robotics can…
- Immediately identify if a business class seat is booked instead of economy and send an automated email to their clients and MP Account Manager
- Immediately identify if a hotel (or airline) is booked that is not preferred and email the client and Account Manager
- Identify if there are more than three passengers booked within the same company on the same flight and send a warning to the client for approval
WHAT IS MP TRAVEL’S POLICY ON CARBON OFFSETS? MP Travel has teamed up with Climate Friendly to give clients access to climate friendly coporate travel. This enables clients to determine the amount of their CO2 emissions for each trip and facilitate the traveller’s ability to offset those emissions by purchasing carbon credits. Carbon credits are a way you can remove your personal impact on the greenhouse effect and thereby remove your contribution to climate change. Customer benefits include:
- Zero administration and easy activation
- A diverse selection of high quality offsets
- Detailed carbon reporting
- Climate friendly communications kit
- No additional costs—pay only for your offsets
HOW ARE UNUSED E-TICKETS MANAGED? MP Travel’s proprietary, unused e-ticket process allows clients to book their tickets ONLINE and any credits are automatically utilised. You don’t need to search for tickets or check unused e-ticket reports. You simply make your online booking and the rest is automatically taken care of. You will then notice a dramatic reduction in the number of credits sitting in your unused e-ticket reports. The process works with any online booking tool.
And there is absolutely no additional charge for this process. In fact, your reissue fee is reduced using our system.
