Service Excellence – The Cornerstone Of Our Corporate Travel Services
Service excellence is what MP Travel has always been renowned for in both corporate travel management and leisure travel.
MP has an embedded culture of customer care and an absolute commitment to providing the highest level of corporate travel services to the corporate traveller. This high standard has become the industry benchmark for both clients and competitors. With its reputation of being the industry’s best employer, MP Travel attracts the very best and boasts the industry’s highest staff retention rates.
The following are key to the culture of MP Travel’s Corporate Travel Services:
- No call centres, no hunt groups and no group emails
- Every client has a dedicated Consultant and Account Manager
- MP Consultants work to a strict Charter of Service, developed by the Consultants themselves
- MP staff are highly skilled and have an intimate knowledge of both corporate travel services and their clients’ specific requirements
- MP Consultants and Account Managers operate from FULLY manned, local offices in Sydney, Melbourne and Brisbane
- MP staff are incentivised to provide outstanding service so they are proactive in striving for excellence at every level
- The after-hours team is in-house and operated by highly experienced, senior Consultants who use MP technology to provide a full range of corporate travel services
- Outstanding value added benefits through MP’s VIP status with leading industry groups and major carriers within Australia.
In order to provide you with the Coporate Travel Services you deserve, here is a glance of some of the things that make us the right fit for you:
1) We are Independent – not publically owned – so we can focus completely on the corporate traveller - not shareholders
2) We have the same owners / directors since inception in the 1980s! It gives us a 22+ year history and reputation for first class servicing
3) We have developed and own our own software based on the #1 DBMS in the world - Oracle; we can and do customise to our clients’ requirements
4) We have multiple client online booking tools; we choose the one that best suits your business and configure it to your needs
5) Your data, stored in Oracle, is available real time: online or via scheduled reports emailed to you when and where you want
6) via our RADIUS partnership: we provide corporate travel services to multi national organisations across 80+ countries