Service Excellence – Our Cornerstone
Delivering service excellence in travel management is what MPTravel has always been renowned for.
We an embedded culture of customer care and an absolute commitment to providing the highest level of services to you. This high standard has become the industry benchmark for both clients and competitors. Our reputation of being the industry’s best employer, we attract the very best and boast the industry’s highest staff retention rates.
Why choose MP Travel’s Services?
- No call centres, no hunt groups and no group emails
- Every client has a dedicated Consultant and Account Manager with a direct telephone line
- MP Travel Consultants work to a strict Charter of Service, developed by the Consultants themselves
- MP staff are highly skilled and have an intimate knowledge of both corporate travel services and their clients’ specific requirements
- MP Consultants and Account Managers operate from FULLY staffed local offices in Sydney & Melbourne
- MP staff are incentivised to deliver outstanding service so they are proactive in striving for service excellence at every level
- Our after hours team is in-house and operated by highly experienced, senior Consultants who use our technology to provide a full range of corporate travel services
- Clients reap outstanding value added benefits through our VIP status with leading industry groups and major airline carriers within Australia which equate to substantial dollar savings
- Our ONLINE corporate travel booking services are unparalleled anywhere in the world
- We have provided decades of travel services to the Mining Industry
In order to provide you with the Services you are seeking, here is a glance of some of the things that make us the right choice for you:
- We are Independent and not publically owned – so we can focus completely on the corporate traveller and not shareholders
- We have the same owners / directors since inception in the 1980s! It gives us over 25 years of history and reputation for providing first class service
- We have developed and own our own software based on the #1 DBMS in the world - Oracle. We have the ability to customise our technology & online tools to clients’ requests
- We have multiple client online booking tools; we choose the one that best suits your business and configure it to your needs
- Your data, stored in Oracle, is available real time: online or via scheduled reports emailed to you when and where you want
- Via our RADIUS partnership: we provide corporate travel services to multi national organisations across 80+ countries
- In addition to our ONLINE presence, we maintain offices in Sydney, Melbourne and Brisbane manned by outstanding and highly experienced Corporate Travel staff
- Climate Friendly carbon offset program is also available
Please contact us to ask all the ways we can save you time and money. Ask us how we can structure our services to deliver the exact services YOUR COMPANY needs. It is what we do best and have been doing since the 1980s!