MP Travel Pty Limited ABN 48 003 776627
MP Travel’s commitment to your privacy.
What information do we collect and how do we use it?
When we arrange travel on your behalf, we ask you for information and this can include a broad range of information ranging from your name, address, contact details, age and some other information about your personal details. We collect and update personal information necessary to set up and maintain Traveller Profiles. We generally do not collect sensitive information from its clients, and would not do so without their consent.
Generally, MP Travel may disclose personal information about you in the following circumstances:
- When MP Travel contacts an external organisation to provide support services. This may include but is not limited to processing applications or orders, deliveries and government agencies responsible for immigration, passport and visa services. These service providers may be within or outside Australia. For MP Travel to comply with its legal obligations.
- Many governments require access to passenger information held by all airlines. This is a universal situation that is required of all airlines and travel agencies.
- It imposes strict requirements of security and confidentiality on all third parties as to how they handle personal information. The company provides its travel suppliers only with information they need to perform their services – they are not permitted to use the information for any purpose except to provide that service.
- From time to time, we will use your contact details to send you direct marketing communications including offers, updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.
We collect updates and use personal information about you to carry out our business which can include:
- Processing services you request (with airlines, hotels and other accommodation providers, car rental companies, tour operators, travel insurance companies, and rail, bus, sea and other transportation companies)
- Providing training, quality control and verification of data
- Providing data to credit card companies when you choose to charge services to your credit card
- Communicating our marketing offers to you
- Satisfying our legal obligation to act as your travel agent
What if you don’t provide some information to us?
We can only fully advise you and assist in arranging your travel requirements if we have all relevant information. MP Travel will take reasonable steps to make sure that the personal information we collect use or disclose is accurate, complete and up to date. If your personal details change, such as your telephone number, address or credit card number; please contact us so we can continue to provide you with our services.
How do we hold and protect your information?
We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you initially in a working file, which when completed is stored, after which any paper is destroyed in our onsite shredder. In some cases, your file is archived and sent to an external data storage provider for a period of time. We only use storage providers located in Australia who are also regulated by the Privacy Act.
We ensure that your information is safe by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems where your information is stored.
Will we disclose the information we collect to anyone?
We do not sell, trade or rent your personal information to others. We may need to provide your information to contractors who supply services to us, e.g. to handle mailings on our behalf, external data storage providers etc. However, we will take reasonable measures to ensure that they protect your information as required under the Privacy Act. We may provide your information to others if we are required to do so by law, you consent to the disclosure or under some unusual other circumstances which the Privacy Act permits.
How can you check, update or change the information we are holding?
Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. If you wish to access or correct your personal information please write to Privacy Officer at MP Travel, Level 10, 51 Pitt Street, Sydney NSW 2000.
We do not charge for receiving a request for access to personal information or for complying with a correction request. Where the information requested is not a straightforward issue and will involve a considerable amount of time then a charge will need to be confirmed for responding to the request for the information. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
What happens if you want to complain?
By asking us to assist with your travel needs, you consent to the collection and use of the information you have provided to us for the purposes described above.
Website information and content
The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site. To the extent permitted by law, we make no representations about the suitability of the content of this site for any purpose. All content is provided without any warranty of any kind. We disclaim all warranties and conditions with regard to the content, including but not limited to all implied warranties and conditions of fitness for a particular purpose, title and non-infringement. We will not be liable for any damages or injury caused by, including but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. To the extent permitted by law we will not be liable for any damages or injury, including but not limited to, special or consequential damages that result from the use of, or the inability to use, the materials in this site. We believe the content of this site to be accurate, complete and current; however there are no warranties as to the accuracy, completeness or currency of the content. It is your responsibility to verify any information before relying on it. The content of this site may include technical inaccuracies or typographical errors. We reserve the right to modify the content of this site from time to time.
Anonymous data – We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies – In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next. This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, the cookie is destroyed and no personal or other information about you is stored.
We may occasionally notify you of direct marketing about new services and special offers, events or articles we think will be of interest to you. If you would rather not receive this information or do not wish to receive it electronically, email or write to us. We may use your information internally to help us improve our services and help resolve any problems.
Tell us what you think
We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Privacy Officer, MP Travel, Level 10, 51 Pitt Street, Sydney NSW 2000.