Is your Frequent Flyer membership updated? Is your MP Travel Profile in the correct format?
Frequent Flyer numbers must be in the name of the passenger flying. A membership belonging to another passenger cannot be added to your reservation.
All reservations should be confirmed in the name that appears on your passport. Please ensure your profile is created using your full first name and surname (shortening of names not permitted) – if applicable please also enter your middle name in the designated area.